FREE SHIPPING | Australia, NZ, GB, USA & WORLDWIDE

FAQ

Q: Where do you ship from?
Ans: We have our warehouse set up in a different part of the world but our most active warehouses are located in US and China so most of the times our packages are dispatched from the warehouses located in China and US. Keeping in mind the above fact, please expect your items to come in different packages.

Q: How long will it take for my items to arrive?
Ans: It normally takes 10-30 days for your item to reach your shipping address but it could vary depending on the product and shipping location.

Q: How long will it take to receive a tracking number
Ans: It will take usually between 2-5 business days.

Q: Where can I place an order from?
Ans: You can place an order from any country, we ship worldwide.

Q: Is shipping really FREE?
Ans: Yes, shipping is Free Worldwide.

Q: Where is your company located?
Ans: Our office is in Australia and our supply warehouses are in the USA and China.

Q: Which currency will I be charged in?
Ans: We processes all orders in United States Dollars USD. While the content of the cart is displayed in several currencies, you will checkout using United States Dollars at the most current exchange rate.

Q: Will I receive a confirmation number when I place my order?
Ans: Yes, all customers will receive an order number after placing their orders.

Q: Who can I contact if I have a problem with my order?
Ans: All inquiries can be forwarded to hello@gemverge.com.

Q: How can I pay?
Ans: We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal.

Q: Is Checkout on this site safe and secure?
Ans: You can be absolutely sure that all purchases here are safe and secure.

Q: If I enter my email address will you sell my information?
Ans: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q: Will I (the customer) have to pay customs?
Ans: For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.