At GemVerge, our goal is to offer you the best shipping options, no matter where you live.
Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is usually divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are usually dispatched within 2 -5 days after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International deliveries usually take between 15–40 business days, depending on products and destination country. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 and 20 days to arrive at their destination but can take longer from time to time.
We offer international shipping services to more than 150 countries worldwide, we will continue to grow and try to meet your needs, and to deliver quality products beyond all expectations anywhere in the world.
How long does it take to receive the item?
We usually ship packages from the closest warehouse (China, Europe, Australia and United states) within 2-5 days of order and payment. We use ePacket where and when available for faster delivery time. We also use EMS depending on the weight and size of the product. Some of our products will be shipped from within the USA and therefore will be delivered in shorter time.
What countries do you ship to?
We ship to over 150 countries around the world, and sometimes to more countries than we know. However, there are some locations we are unable to ship to, and if you happen to be located in one of those countries, our customer support team will get in touch to arrange an alternative shipping method.
Do I need to pay for custom clearance?
This depends on which country you are located. We will not be responsible for any custom fees once the item leaves our warehouse. By purchasing any of our products, you consent that you might be liable to pay applicable custom fees as per your country’s laws and regulations.
We do our best to ship all orders in less than 48 hours, sometimes processing takes up to 5 days. Shipping time varies from one country to another:
- Countries with ePacket (USA, Canada, Australia, etc.): 10 - 30 days
- The rest of the world: Please allow between 20 – 40 days for delivery.